Shipping Policy

Last Updated: November 13, 2026

At Stitchlora, we aim to provide a smooth and reliable delivery experience. Please review our shipping policy for information about order processing, shipping methods, delivery estimates, and tracking.

1. Order Processing Time

Orders are typically processed within 48 hours after payment confirmation.

Orders placed on weekends or public holidays may require additional processing time and will be handled on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

We offer international shipping to selected countries and regions.

Available shipping destinations and shipping options will be displayed during checkout.

Shipping availability may vary depending on the destination and local delivery conditions.

3. Estimated Delivery Times

Our estimated delivery times are as follows:

Standard Shipping: 7–15 days

Most orders are expected to arrive within 7–15 days after shipment.

Remote Areas: 20–30 days

Deliveries to remote or hard-to-reach areas may take approximately 20–30 days after shipment.

Please note that all delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs clearance, carrier capacity, or other circumstances beyond our control.

4. Shipping Delays

Although we make reasonable efforts to ensure timely delivery, unexpected delays may occur due to circumstances beyond our control, including:

  • Peak-season shipping volumes and carrier capacity.

  • Severe weather conditions.

  • Customs inspections and clearance procedures.

  • Flight schedules and transportation disruptions.

  • Local delivery operations and regional conditions.

If your shipment experiences an unexpected delay, please contact our customer support team for assistance.

5. Order Tracking

Once your order has been shipped, tracking information will be sent to your registered email address when available.

Please allow some time for tracking information to become active after dispatch.

You can use the tracking details provided in your shipping confirmation email to check the latest shipment status.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will try to assist with address corrections before the order is dispatched. However, changes cannot be guaranteed once an order has been processed or handed over to the shipping carrier.

Additional delivery costs resulting from incorrect customer-provided information may be the customer's responsibility where permitted by applicable law.

7. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any applicable charges will be handled in accordance with the shipping terms displayed at checkout and the laws of the destination country.

Where such charges are the customer's responsibility, they must be paid by the recipient.

Customs clearance procedures may also affect the estimated delivery time.

8. Lost, Damaged, or Missing Packages

If your package appears to be lost, arrives damaged, or is marked as delivered but cannot be located, please contact us.

Please provide your order number and any relevant photographs or delivery information.

We will review the shipment details and, where appropriate, coordinate with the shipping carrier to investigate the issue.

Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include a replacement, refund, or other suitable remedy.

9. Contact Information

If you have any questions about shipping, delivery, or order tracking, please contact us:

Customer Support Email: support@Stitchlora.com

Thank you for shopping with Stitchlora. We appreciate your patience and support.