Privacy Policy

Last Updated: November 13, 2026

At Stitchlora, operated by Juno Harbor Inc., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, or communicate with our customer support team.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to your rights and choices under applicable law.

1. Information We Collect

We may collect the following categories of personal information when you interact with our website:

Personal and Contact Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products purchased

  • Order history

  • Order numbers

  • Payment status

  • Billing and transaction details

Payment Information

Payments are processed through third-party payment service providers. We may receive limited transaction information, such as payment status, transaction identifiers, and payment method details. Full payment card information is generally handled directly by the applicable payment processor rather than stored by us.

Technical and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Website pages viewed

  • Referral sources

  • Website interaction and browsing activity

  • Cookie identifiers and similar technical information

Customer Support Information

When you contact us, we may collect your email address, contact details, order information, and the contents of your communications so that we can respond to your inquiries.

2. How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

  • Processing, confirming, and fulfilling orders.

  • Arranging payment processing and shipment delivery.

  • Providing order confirmations and shipping updates.

  • Responding to customer service requests.

  • Managing refunds, exchanges, and order-related issues.

  • Maintaining and improving our website and shopping experience.

  • Detecting fraudulent transactions and preventing unauthorized activities.

  • Managing website performance and analyzing customer interactions.

  • Sending promotional communications where permitted by law and subject to your preferences.

  • Meeting applicable legal, accounting, tax, and regulatory obligations.

We do not use personal information for purposes that are incompatible with the purposes disclosed to you, except where permitted or required by applicable law.

3. Payment Processing

Our website operates on the Shopify platform. Payments may be handled by Shopify Payments or other third-party payment providers available at checkout.

When you make a purchase, payment information is transmitted to the relevant payment provider for transaction authorization and processing.

We do not intentionally collect or store complete payment card numbers or security codes on our own systems.

Payment providers process your information according to their own privacy policies, security practices, and applicable legal requirements.

4. Shipping and Order Fulfillment

To fulfill your purchases, we may share necessary order information with shipping carriers, delivery providers, fulfillment partners, and other service providers involved in delivering your order.

Information shared may include:

  • Recipient name

  • Shipping address

  • Contact telephone number

  • Order reference

  • Delivery-related information

These parties may use the information only as necessary to provide their relevant services or as otherwise permitted by applicable law.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and improve your shopping experience.

These technologies may be used for:

Essential Website Functions

To maintain shopping cart functionality, secure checkout, account sessions, and other necessary website operations.

Performance and Analytics

To understand website traffic, visitor behavior, and overall website performance.

Advertising and Marketing

Depending on the advertising tools, applications, and privacy settings configured on our website, certain technologies may be used to measure advertising performance, understand interactions with advertisements, or support relevant marketing activities.

The specific cookies and tracking technologies used may vary depending on our Shopify configuration and third-party applications.

You can manage available cookie and privacy preferences through the privacy controls presented on our website, where available. You may also adjust cookie settings through your browser.

Disabling certain cookies may affect some website functions.

6. Third-Party Services and Information Sharing

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Shopify: Our e-commerce platform and related website infrastructure.

  • Payment Providers: To process payments and manage transactions.

  • Shipping and Fulfillment Providers: To prepare, dispatch, and deliver orders.

  • Customer Support Providers: To help manage customer inquiries and communications.

  • Analytics Providers: To understand website usage and performance, where configured.

  • Advertising and Marketing Providers: To measure advertising performance and support marketing activities, where configured.

  • Professional and Legal Advisors: To obtain accounting, legal, compliance, or business support.

We may also disclose information when required by law, legal proceedings, regulatory authorities, or to protect our legal rights, customers, and business operations.

We do not authorize third-party service providers to use personal information for purposes unrelated to the services they provide, except where otherwise permitted by law.

7. Advertising and Data Sharing Choices

Depending on the applications and integrations enabled on our website, certain personal information or online activity may be disclosed to advertising or analytics partners.

Some disclosures involving targeted advertising may be considered a sale or sharing of personal information under certain state privacy laws, even when no money is exchanged.

We do not make a blanket representation that every advertising or tracking technology is enabled or disabled. The technologies in use depend on our actual website configuration and connected applications.

Where applicable, you may exercise your right to opt out of the sale or sharing of personal information or its use for targeted advertising through the privacy controls available on our website or by contacting us.

We will process recognized privacy preference signals, including applicable universal opt-out mechanisms, where required by law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include access restrictions, secure service providers, and appropriate data protection practices.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through our website.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information collected.

  • Order processing and customer service requirements.

  • Accounting and tax obligations.

  • Fraud prevention and security requirements.

  • Applicable legal and regulatory obligations.

  • The resolution of disputes or enforcement of agreements.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Know and Access: Request information about the personal data we collect and how it is used.

  • Right to Correction: Request corrections to inaccurate personal information.

  • Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.

  • Right to Data Portability: Request a copy of certain personal information in a usable format.

  • Right to Opt Out: Opt out of certain processing activities, including targeted advertising or the sale of personal information, where applicable.

  • Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.

To submit a privacy request, contact us using the email address provided below.

We may need to verify your identity before processing certain requests. We will respond within the timeframes required by applicable law.

If a request is denied, you may have the right to appeal the decision, depending on the applicable privacy law.

11. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without the required parental consent.

If we become aware that personal information has been collected from a child in circumstances where collection is not permitted, we will take appropriate steps to address and delete the information as required by applicable law.

Parents or legal guardians who believe that a child has provided personal information to us may contact our customer support team.

12. International Data Transfers

Although Juno Harbor Inc. is based in the United States, certain service providers involved in operating our website may process or store information in other countries.

As a result, your personal information may be transferred to jurisdictions outside your state or country of residence.

Where required, we take reasonable steps to ensure that such transfers and processing are conducted in accordance with applicable privacy and data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, technology, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

14. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the handling of your personal information, please contact us:

Company Name: Juno Harbor Inc.

Business Address: 600 N Grant St, Suite 900, Denver, CO 80203, USA

Email: support@Stitchlora.com

We appreciate your trust in Stitchlora and are committed to handling your personal information responsibly.